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Food for thought on menu

Claire Heaney

IF quality, home delivered food was good enough for his mum, Frank Burke decided it must be all right.

In a twist on the Victor Kiam pitch - who said he loved Remington shavers so much he bought the company, Mr Burke took a half share in the company making and delivering the food for his mum.

The serial entrepreneur said when his late mum, Edith, was finding it hard to feed herself his sister ordered in Tender Loving Cuisine. Visiting his mother he tasted a steak and kidney meal and was instantly impressed by the food from Tender Loving Cuisine.

Mr Burke, an older brother of TV garden guru Don Burke, said he approached the owner and ended up buying into the business. "The only time I heard my mother swear, was when she described the meals she was eating through her regular meal delivery service," he said.

He said what he loved about the meals was that they were like the food he remembered his mum cooking. While the business is established in Sydney and New South Wales, Mr Burke has been involved in developing a franchise model and spreading its activities to Melbourne. Based in Vermont, he said he took a lot of business experience into Tender Loving Cuisine, including managing a range of franchises and a post office in South Yarra. TLC's offerings range from beef goulash to vegetable frittata and coriander chicken. Mr Burke said many of the meals had received the Heart Foundation tick endorsement. Others were gluten free, low cholesterol, organic diabetic friendly, easy chew or dairy free.

"People talk about losing weight but some of these people, if they are old or recovering from chemotherapy, need high energy meals," he said. While the older population is the predominant demographic for the product, he said there were other people that it was perfect for. For instance, busy working people had it delivered or if people were recovering from illness or had just had a baby the meals could be delivered.

The meals range from $76.30 for seven meals to $198.38 for 20 meals. When trial dishes proved popular they could be added to the more than 40 dishes on the permanent menu he said. The meals are snap frozen and then heated in microwave or conventional ovens.

Mr Burke said he was searching for franchisees to share his passion for the business. While many established franchisors are keen on Gen X and Y recruits, shying away from Baby Boomers, he was eager to snap them up. He said they needed to have empathy with the customers.

While reluctant to specify the cost of buying into a franchise, he said costs varied depending on the territory and the needs of the potential franchisee.

However, TLC entry level is at the lower end of franchises. While franchisees pay no extra fees in the first five years, Mr Burke said they would need a car to make deliveries. They did not need a refrigerated truck. Anyone delivering to customers has to undergo a police check. He said it was ideal for a couple and deliveries would be made during week days.

Mr Burke said he got a great deal of satisfaction from delivering meals to many elderly people and others. He said franchisees would build up rapport with their customers and pack the meals in their freezer. Meals can be ordered via the website or over the phone. Meals can be cancelled with two days notice, he said.

"We offer people a money back guarantee but I have never had anyone say they don't like the food," he said.

Mr Burke said after he spent a day out delivering the food he felt a sense of achievement. "I think 'I am getting paid to do this'," he said. "At the end of the day I have such a good feeling."

Copyright, Herald Sun (Melbourne) Thursday October 02, 2008

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Mum's home cooking … straight to your door

A healthier meal in minutes with added TLC

When Frank Burke's mother, a distinguished lady in her eighties, wasn't enjoying her meal delivery service, Frank went looking for a healthy, delicious alternative.

"The only time I heard my mother swear, was when she described the meals she was eating through her regular meal delivery service. I knew that there had to be another option out there and it was important that at the age of eighty, my mother maintained her weight and enjoyed her food," commented Frank.

Frank discovered Tender Loving Cuisine (TLC), an independent organisation delivering high quality meals and he organised a delivery for his mother.

"My mum sent me home one day with a TLC frozen meal, and after heating it up, I couldn’t believe the taste I was experiencing, It was mum’s home cooking in a frozen meal – it was fantastic," said Frank. "Each meal is independently tested to show they meet strict nutrition srandards…"

Each TLC meal is developed by a chef and nutritionist, and is created with the highest quality ingredients available. Most meals have received the Heart Foundation’s Tick of approval.

With special dietary packages available for people requiring gluten-free, blood-sugar control, low-cholesterol or organic options, anyone can order from TLC and be confident that they are eating a healthier meal.

"Each meal is independently tested to show they meet strict nutrition standards for saturated fat, trans fat, sodium and vegetable content," said TLC CEO, Jack Barker. "TLC is not only about convenience but it is about ensuring your family receives high-quality, nutritious food."

TLC offers clients a wide variety of meal options - including dinners, soups and desserts – and the menu is available at www.tlc.org.au. Meals are available in regular or large sizes, with several easy-chew and high-energy options available.

TLC currently delivers to Sydney, Melbourne, Newcastle, the NSW Central Coast and NSW North Coast. Clients can place a once only order or organise for a regular weekly delivery option.

There is no obligation or contract to sign and if you are not fully satisfied with the service, TLC will gladly refund your money in full on the first order of up to 7 dinners.

For more information or to place an order visit: www.tlc.org.au.or FREECALL 1800-801-200

Copyright, FIFTYPLUS Lifestyle Monday August 04, 2008

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Kathleen Delivers Tender Loving Care

By Katrina Adamski

Kathleen Kinchington clocks up many kilometres every week traveling from western Sydney to deliver meals to elderly North Shore residents.

For nine years she has travelled 230kms each week from her home to Penrith to deliver dinners for Tender Loving Cuisine, a prepared meals supplier.

Mrs. Kinchington, 58, uses her own car to deliver the ready-to-eat meals, picking them up from the factory at Marrickville and delivering them to clients from as far west as Emu Plains right through to Wahroonga.

She often surprises her clients with a special gift as well and their reactions touch her heart.

"It may be just a covered coat hanger, but I had one lady whose tears began to flow out and she couldn't thank me enough," Mrs. Kinchington said.

"She didn't want me to go and even followed me out to the gate, still thanking me.

"I think that's what makes Christmas the best time of the year – people are just so grateful when you show up with their meals and their eyes light up when you come with a gift as well."

She said there were a lot of lonely people who enjoyed the companionship.

"I like to spend time with them, not just drop off a meal and go," Mrs. Kinchington said.

For more details about Tender Loving Cuisine and delivery days phone freecall 1800 801 200 or order meals online at www.tlc.org.au.

Copyright, North Shore Times Friday January 12, 2007

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Helping of Friendship

By Ellen McIntosh

IT was the client's reaction to her gift which took seasoned Penrith courier Kathleen Kinchington by surprise.

"It was just a covered coat hanger, but I guess the thought behind it must have touched her heart," she said. "The tears began to flow and she couldn't thank me enough."

A courier with prepared meals supplier Tender Loving Cuisine (TLC) for the past nine years, Mrs. Kinchington said her job had some great moments.

"People are just so grateful when you show up with their meals and their eyes light up when you come with a Christmas gift as well."

She often clocks up to 230 km a day delivering dinners using her own car to pick up from the TLC factory at Marrickville and delivering to clients from Emu Plains to Wahroonga on the North Shore.

She liked to give her elderly clients something extra during the festive season, Mrs. Kinchington said. "As well as the dinners I like to give them a Christmas card and a little gift. I make little covered coat hangers and crochet-edged hand towels for my clients.

"It's not a lot but you should see the reaction – people are thrilled. There are a lot of lonely people out there and they really enjoy the companionship."

TLC chief executive Jack Barker said many clients were in their 80s and 90s, some even aged over 100, and loneliness was a big issue for many.

"I actually don't see them as clients but as friends," Mrs. Kinchington said. "When I go delivering I'm really visiting my friends. I've done everything from post letters to mop floors and put meals in the microwave for them."

Not even a recent broken ankle and surgery could stop her: "I've managed.

Phone 1800 801 200 or visit www.tlc.org.au for more details about Tender Loving Cuisine and delivery days.

Copyright, PENRITH PRESS Tuesday January 09, 2007

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New Organic Choice

There never seems to be enough time these days to do everything you want and take proper care of yourself.

That's where Tender Loving Cuisine comes in.

These already popular, delicious home-delivered meals are now available in an organic meals range.

"This is an exciting step for us," said Tender Loving Cuisine Chief Executive Officer Jack Barker.

"Certified organic meals and soups are made using wholesome and fresh ingredients and are prepared and cooked using traditional methods.

"There are no preservatives, colouring or flavouring - nothing artificial at all."

The new range includes chicken, lamb and beef choices.

There are also meals suitable for people with dietary or special nutrient needs. Dinner meals are our largest meals at 550g and cost $2 to $3 more.

To order meals online, call 1800-801-200.

As well as delivering to Sydney, Newcastle and the Central Coast, TLC also delivers prepared meals to the Mid-North Coast with Melbourne to follow.

Copyright, The Senior Newspaper Sunday January 07, 2007

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