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Meal delivery services within CDC and NDIS

Complimentary Meal Tasting

TLC offers a complimentary presentation and meal tasting
to Health Professionals, Retirement Villages and Care Organisations.

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Freecall 1800 801 200

Meal delivery services within CDC and NDIS

We are seeing an increased number of CDC and NDIS package recipients requesting their Care Providers to organise health accredited, delivered meals as part of their package.

CDC clients with a level 1, 2, 3 or 4 Home Care Package (who meet the eligibility criteria in regard to assistance with nutrition, hydration, meal preparation and diet, assistance with preparing meals, including special diets for health, religious, cultural or other reasons; assistance with using eating utensils and assistance with feeding), can discuss their delivered meal needs with their Service Provider.

Likewise, NDIS clients also have the option to choose delivered meals as part of their core supports.

There is sometimes confusion regarding delivered meals being available within a Package as 'food' is not covered. To clarify this, food purchased as part of normal grocery shopping cannot be claimed under the Package. Regarding delivered meals, the portion that can be claimed is the preparation and delivery cost.

The ingredients (food) used to prepare the delivered meal is still the responsibility of the consumer to pay for, or to make a contribution toward the cost of those ingredients.

When we receive a service request for delivered meals via a Care Organisation (on behalf of their client), the invoice that is sent to the Care Organisation shows a 'split' payment.

The Care Organisation is invoiced for preparation and delivery and the invoice also shows the amount paid by the client for the ingredient cost.

Therefore, in accordance with the guidelines, the cost of meal preparation and delivery can be charged to the Package and the consumer is responsible for the ingredient cost or to make a contribution towards that cost. The same situation applies to an NDIS client - the cost of the actual food (ingredients) is not covered by the support item - only the preparation and delivery cost.

Being informed regarding the availability of delivered meals within CDC or NDIS packages expands the services that can be provided to eligible clients by the Care Organisation.

Care Providers are able to further support clients to maintain their independent lifestyle by co-ordinating the home delivery of a fully prepared, health accredited meal.

Tender Loving Cuisine meals are ideal for clients who require nutritious and home style cooked meals.

For further information please call our customer service team on 1800 801 200

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